This one catches me out occasionally, because there’s only about three people in the world who use a Surface tablet and now and again one of those three people is a customer of mine. Symptoms are an otherwise functioning Citrix XenApp or XenDesktop environment can be accessed (via a NetScaler) by any Receiver client with the exception of the Receiver for Windows RT client. The usual symptoms are after entering the server URL and authentication credentials, you will get a blank “My Apps” screen and the progress/busy dots (I’m sure there’s an official name for them) just continually zip across the screen, the apps will never actually populate.
The issue lies with the URL in the Session Profile. Your URL should look like the following screenshot:
Ie, it should read https://storefront.ActiveDirectoryFQDN.internal and there should be no trailing slash. Bizarrely though, most Receiver clients will tolerate any of the following:
or the correct
The exception to this is the Receiver for Windows RT client, it works with the 2nd, 3rd and 4th options but not the first, displaying the behaviour described at the start of this post. So either remove the trailing slash from your URL, or remove the sub-paths from the URL, and you should be good to go!